Hi every1,
I need some advice creating SLA reports for our clients. We use our network to provide services such as Data connectivity, Voice, SMS... I'll refer to them as services in this discussion. Our needs are as follow :
1) To be able to use multiple metrics in graph reports (solved by multi-graph reports)
2) To be able report on services availability
3) To be able to report on the number of events, duration and severity for each service
As you may guess, each service depends on a number of collected metrics, statuses, traps and devices availabilites. Services are on the top of the dependance chain...
I am still wondering what's the best course of action. Should I bypass Zenoss and write a script that queries the database for all the basic info then processes them ? Should I write a zenpack using this script and install it ? Is there some prefered way besides directly attacking the database (it changed alot on the 4.x update. It could change again...)
Any advice / experience related to this situation would be appreciated.
Thanks in advance,